Hybrid working with office days in either Northampton or Bridgwater

If you’ve ever used Toolstation, you’ll know we’re so much more than just a place to pick up tools. We’re the "pop in for a chat" station. The "let’s grab that sealant so you don’t miss kick-off" station. And we’re looking for a Senior Customer Propositions Manager to help us get there, stay there, and keep growing.

We’re one of the UK’s fastest-growing retailers for a reason: we keep it simple for the trade and serious DIYers alike. We don’t just sell tools; we’re selling the convenience and service that keeps our customers moving.

As our Senior Customer Propositions Manager, you’ll be the strategic, data-driven brain behind our biggest moves. You aren’t just managing a roadmap; you’re crafting the "hooks" that turn a simple visit into a long-term partnership. From evolving our award-winning Toolstation Club and Fast Track delivery to rethinking how we bundle products for complex projects, your work will be felt in every branch and on every app screen.

• Own the roadmap: Take our core offerings (Toolstation Club, Fast Track, My Rewards) from business case to GTM and beyond.

• Map the journey: Analyse the customer experience across every touchpoint to find those “white space” opportunities.

• Talk Trade: Use data to build personas that speak to our customers. Ensure the Trade gets the speed they need, while the serious DIYer gets the confidence they crave.

• Innovate: Drive the strategy for services that make the hand-off between our app and our branches absolutely flawless.

• Collaborate: Work cross-functionally to drive retention, cross-sell, and upsell—always with a customer-first mindset.

• You’ve got the experience: You’ve spent 5+ years in Customer Propositions, Product Marketing, or Commercial Strategy, ideally in high-volume retail.

• You’re Omni-channel savvy: You know how to use digital tools to solve physical pain points 

• You’re data-driven: You’re comfortable with P&L management and love digging into CRM data to find the "why" behind the numbers.

• You're customer obsessed: You can understand the pressures of a busy trades person and can translate those needs into simple, effective solutions.

• You’re agile: You move fast, pivot when the data says so, and know how to get buy-in from branch ops to tech developers.

You’ll find every opportunity to be yourself and to bring your personality and potential to work. You’ll find a business where you can develop a fulfilling career, wherever you want – up the ladder or across the group. You’ll also be rewarded with a competitive salary and benefits commensurate with the role, contributory pension, BAYE and SAYE schemes, life assurance and discounts off Travis Perkins businesses and a range of other affiliate partners.